The Class of Service module allows to set permissions for extensions and restrict which specific calling features they are allowed to access.
The Queue Reports module provides insight into each and every queue.
The Extension Routing module controls which extensions are allowed to use which Outbound Routes.
The Web CallBack module allows to easily adding an HTML Call Me box to your website where visitors can then simply enter their phone number to connect with a specific destination.
The CRM Integration module allows to push call history and caller information, as well as call recordings and voicemails, to the CRM. And, allows inbound Call Popups and Click to Call functionality from the CRM.
The Billing module allows you to allocate costs (for outbound and inbound calls) to either a trunk, user, or user group. Using this module, you can create or upload one or more rate decks, and use those rate decks to calculate the cost of calls on the system.
The Property Manager module is utilized via a customized dashboard, provided by the existing User Control Panel (UCP). It offer the following features: Reservations, Check In, Check Out, Room Transfer, Automated Wake-up calls, Mini-bar, Billing (including taxes), Reporting, And more.
Desktop and Mobile integration unifies the user experience with audio and video calling, screen-sharing and chat from any device, where ever they are.
The Call Recording Reports module allows viewing, sorting, listening to, archive, and download call recordings..
The Caller ID Management module allows to change the outbound Caller ID on an extension basis by utilizing a call prefix code.
The The Campaign Dialer module allows calls to a predefined list of phone numbers. Different messages or destinations can be used based upon whether the call is answered or goes to voicemail. The module includes robust reporting options.
The Appointment Reminder module offers a unique way to automate appointment confirmations, cancellations and reschedules.
The Conferences module allows to create conference rooms and assign them to user extensions. It also allows the creation of Global Conference Rooms IVR’s.
The Outbound Call Limiting module provides tools to set restrictions on how many times a number is called during a certain time period. When exceeding the call limit during the specified time period, any additional calls are blocked, and a recording advises users that the call was not allowed.
The Dialer module allows a message to be broadcast to a predefined list of phone numbers. Different messages or destinations can be used based upon whether the call is answered or goes to voicemail. The module includes robust reporting options.
XMPP enables instant messaging (IM) and presence for users. The IM server can be used with any XMPP/Jabber-enabled client that is capable of configuring connections to the local or corporate servers.